Customer Support Specialist

Customer Support Specialist

Customer support specialist is responsible for handling questions, comments and complaints regarding a particular business. The ultimate goal is to provide a positive customer experience and enhance relationships between consumers and businesses.

Responsibilities

  • Ensure customer satisfaction, respond to complaints, questions and comments left on the company’s social media pages in a timely and appropriate manner.
  • Moderate communities located in social networking sites including Facebook, Twitter, Instagram, LinkedIn, Zendesk, Web chat, what’s app bus, trip rating, emails and other similar social media platforms.
  • Identify customer needs and help customers use specific features.
  • Following up with customers in case of escalations or complains corporate and individuals and Follow the actions taken until the case is handled to customers’ satisfaction.
  • Communicates customer feedback to various teams—including technical and marketing departments—in order to improve the overall customer experience.

 

Qualifications

  • Min 2 years of experience
  • University Graduate
  • Excellent command of the English language
  • Excellent communication skills.
  • Creative, analytical and expressive
  • Proficient in MS Office
  • Can work under pressure, meet deadlines, responsible, dedicated and has a team spirit, Problem solver.
  • Flexibility to work on rotational shifts basis.
  • Displays the ability to work in a collaborative and team-oriented environment.
  • Customer oriented

 

Interested? Send your resume to careers@buseet.com

Job Category: Customer Service
Job Type: Full Time
Job Location: Cairo

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